The service, we’re told, now offers integrated social media sharing, and the ability to boost interactions over web, SMS and apps, which allows 100% of an operator’s userbase to engage with fun and interactive promotions.
As highlighted in Upstream’s 2017 Digital Services Emerging Markets Report, conducted with Ovum, 72% of consumers state that digital services are an important factor in deciding whether to stay with a network operator.
The innovative gamified user experience is unique to emerging markets. By adding Next Gen Promos to their portfolio, mobile network operators can raise their ARPU significantly through increased user engagement and improved customer retention.
Regarding the news shared with MMW, Chrysa Karamanidi, Head of Product at Upstream commented; “The recent explosion in the use of smartphones across emerging markets has brought us both opportunities and challenges. There are now more users than ever before who are able to access rich content on their devices, but at the same time, the range of devices being used is also the broadest it has ever been.”
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