First Look: Urban Airship Expands its Platform to Revolutionize In-App Engagement

Ahead of the weekend, MMW learned that Urban Airship has big plans in the works.

Fast-following the announcement of AI Marketing Orchestration for cross-channel messaging coordination, Urban Airship has unveiled what it calls the industry’s first in-app automation engine.

So how does it work?

In-app messaging is a proven lifeline for apps to engage all users, but limitations in triggering and delivery timing meant there was always the possibility for messages to be seen as irrelevant, annoying or interruptive. With Urban Airship’s new in-app automation engine, brands can create rich, interactive in-app messages that instantly display based on customers’ multiple behavioral and lifecycle events with automation logic included in the app itself. This ensures messages are seen in the exact moment that matters most to each individual — in-session, in-context and on specific screens.

Marketers and mobile app product owners can now use Urban Airship’s marketer-friendly UI to fully customize native templates or custom HTML for different rich, interactive message layouts, define automation logic, edit messages and view their performance.

The company says that this skips the uphill battle of getting developer resources during app update cycles for instant in-app messages, saving marketers time and expense, and offering new levels of flexibility to address key onboarding and engagement opportunities.

“The vast majority of customer journeys today are self-directed, and digital offers consumers effortless, limitless choice, so it’s more important than ever to engage people as they learn about brand offerings and features — it’s their point of maximum influence,” said Brett Caine, president and CEO, Urban Airship. “We’re on a mission to disrupt the status quo of digital customer engagement, making it easier and more automatic to use customer data and drive action across all digital channels.”

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